What does call quality monitoring allow organizations to do?

Call quality monitoring allows organizations to monitor one-to-one calls or meetings within a configured tenant. This capability is crucial for maintaining the quality of communications over voice services, especially in environments that rely heavily on teleconferencing and VoIP (Voice over Internet Protocol). By monitoring call quality, organizations can assess factors such as audio clarity, latency, packet loss, and overall connection performance. This information can help troubleshoot issues, optimize network performance, and improve user experience during critical communication sessions.

The focus on call quality is essential in ensuring that teams can communicate effectively, which is particularly important in a digital transformation context where remote work and virtual collaboration are prevalent. Monitoring these interactions enables organizations to proactively address any quality issues before they impact productivity.