What role does the Admin play in configuring Teams call quality monitoring?

The role of the Admin in configuring Teams call quality monitoring primarily involves managing access permissions through O365. This is critical because the Admin is responsible for ensuring that the appropriate team members have the right access levels to the call quality monitoring tools and data. This access management is essential for troubleshooting call issues, enhancing overall communication performance, and analyzing call quality metrics.

Proper access permissions enable designated users, such as IT support or network administrators, to evaluate call quality insights effectively. This extends to configuring settings that determine how data is collected and reviewed, ensuring that relevant stakeholders can use these insights to maintain and improve call quality in the organization.

While other roles like user notifications, hardware support, or training are important in their own contexts, the direct responsibility concerning the configuration of call quality monitoring primarily aligns with managing permissions within the O365 environment. This ensures that the right personnel can access and utilize call quality data effectively to drive improvements in Teams communications.