Which metric is crucial for computing a ZDX Score?

The ZDX (Zscaler Digital Experience) Score is a composite metric that reflects the overall experience of users as they interact with applications, particularly in scenarios where digital transformation is being implemented. One of the key components in calculating the ZDX Score is PFT, which stands for Performance First Time. PFT is essential because it measures the effectiveness of an application in terms of its initial load times, and how quickly users can access the resources they need.

This metric is particularly relevant as it provides insights into the user experience, which is critical for organizations adopting cloud-based solutions and seeking to enhance their digital transformation initiatives. By focusing on user experience metrics like PFT, organizations can identify areas for improvement and ensure that applications perform optimally, thereby raising the overall ZDX Score and enhancing user productivity.

In this context, while CPU Utilization, Network Bandwidth, and Device Response Time can contribute to the overall performance and health of the network and applications, they do not directly quantify the user experience in the same manner as PFT does. PFT specifically targets the engagement users have with applications, making it the most relevant metric for computing the ZDX Score.