Which statement regarding Incident Management is true?

Study for the Zscaler Digital Transformation Engineer (ZDTE) Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

The statement that Incident Management protects traffic from unauthorized communication highlights a critical function within IT service management frameworks. Incident Management primarily focuses on restoring normal service operation as quickly as possible while minimizing the impact on the business. A crucial part of this process is identifying and managing incidents that may disrupt service, which includes unauthorized access or breaches.

By effectively managing incidents, organizations can ensure that unauthorized communications—whether external attacks or internal misuse—are addressed quickly. This function plays an essential role in maintaining the security posture of an organization, as well as ensuring that legitimate business operations can continue without interruption.

The other statements do not accurately describe the primary objectives of Incident Management. While it contributes to safeguarding services and addressing security threats, it does not directly resolve all traffic-related issues, guarantee data integrity, or provide bandwidth optimization. These aspects may fall under different IT management practices or security protocols.

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